Job Location - United Kingdom -- England -- Greater London -- London
Job Type Permanent
Posted 09 January 2019
Customer Service Advisor
Evergreen established in 1968 has since become one of the largest shipping lines in the world and it is fully committed to its customers as well as to environment protection. Evergreen’s recent shipbuilding program to expand its fleet has already deployed several new containerships with the latest marine technologies which were adopted for quality transportation service and also for sustainable development of marine ecology.
About the Customer Service Advisor role:
We are looking for two candidates to join our Customer Service Department, based in London Head Office, working for one of the largest container shipping companies in the world.
If you are looking for a career within a well-established container shipping company, are enthusiastic and self-motivated then this may be the job for you.
We are looking for someone who is comfortable on the phone, customer focused with excellent interpersonal skills.
Please note this is an entry level role.
Responsibilities of the Customer Service Advisor:
Provide an efficient and friendly customer service
Ensure accurate and timely production of Export documentation
Take bookings (Telephone, email or internet)
Input and check for haulage/equipment availability
Invoicing customers for extra charges and chase payments for non-credit customers
Produce documentation such as Lading/Sea waybills/certificates for export bookings
Check and send vessel manifests for all shipments from UK
Issue manifest corrections as required for changes on UK shipments
Requirements of the Customer Service Advisor:
Must have legal rights to work within UK, without sponsorship
Good IT, organization and communication skills
To be honest, responsible and punctual, to be able to work on your own initiative as well as to be a great team worker
Fluent English, familiarity with Microsoft Windows, Word, Excel, Powerpoint, numerate
GCSE level in UK, College graduate in other countries, legal right to work in the UK
Batchelor Degree in UK, Masters Degree in other countries
Basic knowledge of shipping will be an advantage
Experience of a shipping/logistics or office environment will be an advantage
If you feel you meet the above criteria of thisCustomer Service Advisor role then please apply now!