Job Search

Customer Service Advisor (EG/CSA)




Job Location
- United Kingdom -- England -- Greater London -- London

Job Type

09 January 2019

Customer Service Advisor

Location: London

Salary: Competitive

Evergreen established in 1968 has since become one of the largest shipping lines in the world and it is fully committed to its customers as well as to environment protection. Evergreen’s recent shipbuilding program to expand its fleet has already deployed several new containerships with the latest marine technologies which were adopted for quality transportation service and also for sustainable development of marine ecology.

About the Customer Service Advisor role:

We are looking for two candidates to join our Customer Service Department, based in London Head Office, working for one of the largest container shipping companies in the world.

If you are looking for a career within a well-established container shipping company, are enthusiastic and self-motivated then this may be the job for you.

We are looking for someone who is comfortable on the phone, customer focused with excellent interpersonal skills.

Please note this is an entry level role.

Responsibilities of the Customer Service Advisor:

  • Provide an efficient and friendly customer service
  • Ensure accurate and timely production of Export documentation
  • Take bookings (Telephone, email or internet)
  • Input and check for haulage/equipment availability
  • Invoicing customers for extra charges and chase payments for non-credit customers
  • Produce documentation such as Lading/Sea waybills/certificates for export bookings
  • Check and send vessel manifests for all shipments from UK
  • Issue manifest corrections as required for changes on UK shipments

Requirements of the Customer Service Advisor:


  • Must have legal rights to work within UK, without sponsorship
  • Good IT, organization and communication skills
  • To be honest, responsible and punctual, to be able to work on your own initiative as well as to be a great team worker
  • Fluent English, familiarity with Microsoft Windows, Word, Excel, Powerpoint, numerate
  • GCSE level in UK, College graduate in other countries, legal right to work in the UK


  • Batchelor Degree in UK, Masters Degree in other countries
  • Basic knowledge of shipping will be an advantage
  • Experience of a shipping/logistics or office environment will be an advantage

If you feel you meet the above criteria of this Customer Service Advisor role then please apply now!

Contact information

Related Jobs