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First Line Support (OM/FLS)




Job Location
- United Kingdom -- England -- East of England -- Cambridgeshire -- Cambridge

Job Type

14 December 2018

First Line Support

Location: Cambridge

Owlstone Medical manages clinical trials and clinical laboratory data via a custom RDBMS. Utilising several custom applications, we record and manage data. This role is to support the use of this database and associated applications and to act as the interface to the software engineering teams.

In addition, there will be an element of IT support for internal staff members, supporting the business as it grows--requiring a good level of Windows and Linux skill.

Key Tasks / Accountabilities of the First Line Support:

  • First-line user support for all departments.
  • Installation, configuration and testing of software on laptops.
  • Administration of Owlstone’s laboratory database.
  • Assisting with prioritisation of features requests for database and software.
  • Assisting with prioritisation of bug fixes.

Requirements of the First Line Support:


  • Windows 7/ Windows 10.
  • Linux.
  • Able to act as interface between users and software engineering teams.
  • Willing to learn Owlstone’s custom tools.
  • A-level(s) in computer science, maths or other numerate subject.
  • Previous experience as first-line user support with Windows and Linux.
  • Demonstrable ability to learn new skills.


  • Windows Server 2008-2016.
  • SQL, Postgres.
  • Experience of IT support in scientific or technology company desirable.
  • Experience of Cloud Platforms e.g. AWS, GCP desirable.
  • Some programming  (e.g. Python) desirable

Due to the nature of our business, all employment is subject to satisfactory references being obtained and attainment of a Baseline Personnel Security Standard (BPSS) check. Access to selected project information requires prior additional security authorization. Access to US technical data by employees requires prior Export Control function approval. Full clearance must be satisfactorily attained against all applicable project-security and US export control authorisations. Failure to meet any reference, BPSS, project-security or export-control authorisations may have an impact on successfully completing your probationary period.

Feel you meet the above criteria of this First Line Support role? Apply now!

Owlstone is an equal opportunity employer and we will consider all qualified applicants for employment without discrimination on any characteristic protected by law including but not exhaustive to; grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status.

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