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Concierge (TD/HP/CC1)

Overview

Reference
TD/HP/CC1

Salary
£8.65 per hour

Job Location
- United Kingdom -- England -- South East England -- Oxfordshire -- Heythrop

Job Type
Permanent

Posted
14 January 2019


Concierge

Location: Heythrop Park, OX7 5UE

Salary: £8.65 per hour

Hours of Work: This is a part time position, minimum 16 hours per week including weekends. The working patterns are early, mids and late shifts.

About the Company:

At Heythrop Park our mission is to give our guests a great time, with memories that last a lifetime.

Our front office team is looking for a Concierge to assist our team to provide exceptional customer service to our guests.

Heythrop Park Resort is set in 440 acres of woodland, gardens, historic landmarks and landscaped grounds.  The hotel provides over 350 bedrooms, state-of-the-art meeting facilities for up to 450 delegates a marquee for up to 800 delegates, plus 7 bars and up to 4 restaurants.  Also located at the Resort is an 18 hole championship standard golf course and a Health Club with spa treatment rooms.

You need to be friendly and professional at all times, need to demonstrate that you are flexible and organised and be able to work under pressure.

Concierge Duties and Responsibilities

  • Assist Reception with greeting all guests arriving to the hotel
  • Assist guests with luggage to and from their bedrooms
  • Assist guests with general queries i.e. taxi bookings, amenity requests etc
  • Help guests with directions
  • Offer valet parking (where applicable)
  • Ensure guests are arriving at the right location
  • Full walk around of hotel and external guest areas/car park. Ensure all areas are presentable and free of rubbish
  • Ensure the fire has been lit and music is playing in the manor house
  • Be on call for Reception if they require assistance
  • Regular security checks of the hotel
  • Ensure the car park barrier is on to stop lorries/busses from accessing the main entrance
  • Deep Cleaning of the Reception areas

Concierge Requirements:

  • Standards driven and detail-orientated
  • To have the ability to multi-task in a fast-paced environment
  • A good command of the English language
  • Be flexible with regards to working patterns
  • Has excellent self-presentation skills
  • Previous experience working in a 4* hotel with multi outlets would be desirable but not essential as full training will be given.

Heythrop Park Resort is not connected to public transportation therefore candidates need to have their own transport.

All applicants must be eligible to live and work in the UK and will be asked for documentation.

Concierge Benefits:

  • Free parking
  • Uniform
  • Free meals whilst on duty
  • 28 days holiday (based on full time employment and will vary for part time employees).

If you meet the Concierge requirements and feel the role would be a good fit, then please apply today!


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