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Shift Support Engineer (TD/TB/SSE)



£21,000-£24,000 per annum + benefits

Job Location
- United Kingdom -- England -- South East England -- Berkshire -- Thatcham

Job Type

Monday, January 13, 2020

Shift Support Engineer

Location: Greenham Business Park, Greenham, Thatcham, RG19 6HX, with occasional travel to other sites

Salary: £21,000-£24,000 per annum + benefits

Hours of Work: 12 hour shifts, 2 day shifts followed immediately by 2 night shifts then 4 days off – this pattern is repeated throughout the year – plus overtime (paid at enhanced rates)

About the Company:

Our client is the UK’s most secure data centre and managed service provider. They work with their clients to provide a range of cyber services, from consultation on IT security, testing the security of your IT systems through to building your IT infrastructure ensuring the security of your business critical data.

They are seeking to recruit a Shift Engineer, based  in Newbury.  They will join our client's team becoming the point of contact for all incidents or service requests from their clients and employees.

Shift Support Engineer Responsibilities:

  • Effective running of the shift ensuring all allocated tasks are resourced and prioritised as appropriate
  • Responsible for sites out of hours when site is out of standard business operating hours
  • Ensure the effective logging, categorisation, prioritisation and referral of all calls made during your shift, whether by phone, email or other methods. Ensure that all contacts with the service desk are recorded using the service desk toolset
  • Escalate incidents/requests to the appropriate team 24 x 7 as required within SLA’s
  • Provide a comprehensive handover to the oncoming shift and day staff so that all on-going tasks are passed on effectively and efficiently
  • Provide advice to customers in relation to the provision of support during the resolution/escalation of incidents
  • Provide feedback/information to the service desk manager & other technical teams during the resolution of incidents
  • Identify service improvements and feed these into the relevant internal process improvement forums
  • Assist in the production of customer reports when required
  • Provide escorts to clients, and potential clients, around the facility
  • Assist Front Desk and Security Team and other departments as and when required
  • Assist with other tasks as and when required by your line manager
  • Ensure that every customer experience is a positive one
  • Performing cabling and installation of structured cabling infrastructure (Fibre and Copper)
  • Installation of IT and communication equipment
  • Delivering remote hands support
  • Backup Operations and Maintenance
  • Routine site health and safety checks
  • Assisting Technical specialists with project work and installations or maintenance

Shift Support Engineer Requirements:

  • Appreciation and basic knowledge of IT with a view to expanding understanding
  • Strong awareness of Open Source and Microsoft products
  • Some experience of working in a customer facing role ideally minimum 6 months
  • Excellent telephone manner
  • Customer focused
  • Strong written and verbal communication skills
  • Self-motivated and able to work under own initiative
  • Ability to work well in a team environment and on your own, including assisting to cover out of hours working at short notice

Shift Support Engineer Benefits:                

  • Annual Leave entitlement is 264 hours inclusive of statutory holidays
  • Workplace pension scheme
  • Life Assurance
  • Family Travel Insurance
  • AXA Private Medical Insurance
  • BUPA Health Cash Plan
  • Day off on your Birthday
  • Employee Assistance Provider – 24/7, 265 days a year counselling support
  • 2U Server Space at Ash or Newbury
  • Access to My Bunker Benefits – Reward Gateway

If you think that you are suitable for this Shift Support Engineer role, please apply now!

Contact information

For further details please download the job description below:

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