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Head of Customer Relationship Management (R0045)



£/annum + + OTE

Job Location
- United Kingdom -- England -- North West England -- Lancashire -- Chorley

Job Type

Wednesday, February 12, 2020

Elite Group is on the look out for a successful Head of Customer Relationship Management. 

As the Head of Customer Relationship Management, you will be accountable for leading and managing a sales team to successfully retain and grow the revenue within a customer base allocated under your management driving both sales and proactive customer retention. 

You are responsible for all Business Development Managers, Internal Account Managers and Account Directors throughout the UK. 
Your role will be primarily office based, although customer appointments with members of your team may be required from time to time.

You will be/become knowledgeable for all products and services within the Elite portfolio and have a passion for driving change through technology.

As an integral member of the Elite Sales Management team, you will add value through process change, new ideas and exceptional leadership of our already successful field sales engine.
You will be a passionate sales coach and leader and strive to achieve excellence for your direct reports, Elite Group and yourself.

Our ideal candidate will:

  • Have an indepth knowledge of Unified Communications, Telecommunications or IT Sales Management experience, with a focus on managing field-based account managers, and senior sales team members
  • Experience of effectively managing customer relationships to support your sales team to achieve and exceed sales and margin targets
  • Excellent management and leadership skills, that are portrayed in your ability to lead an established, highly skilled team of sales professionals   
  • You will have a demonstrable track record of leading a team of at least five salespeople, motivating, coaching, improving performance, being a point of escalation and supporting the resolution of disputes
  • Demonstrate resilience, self-motivation and a commitment to self-development with a desire to achieve positive outcomes regardless of the challenge, and seek to receive positive feedback

Whilst Mobile specific experience is desirable, Unified Communications, Connectivity, Voice and/or Technology and Corporate and Enterprise level Management and Leadership experience is a priority and essential for the Head of Customer Relationship Management. 

Please download the full role profile using the link below for more information or submit your application and a member of our Talent Acquisition team will be in touch. 

Contact information

For further details please download the job description below:

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